Training Catalog Session Details

Managers and senior staff working in the Arrears or Debt Management areas.

No formal qualifications are necessary, but participants should have at least five years' experience in a tax authority.

A key aim of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears. However, there always needs to be a focus both on effective management of the arrears when they arise and on preventing arrears occurring in the first place. Areas covered during the workshop include:
- Smarter Debt/Arrears Collection;
- Payment Thinking;
- Accounts Receivable essentials;
- Legal Framework;
- Understanding your Arrears;
- Arrears Prevention; and
- Arrears Management.

At the completion of the workshop participants will be equipped with tools to support them in management of Collections and Arrears.